Security Center

Coca-Cola Credit Union is committed to providing secure financial services to our members. Whether you bank in person, online or on your mobile device, we want you to know that we use state-of-the-art fraud prevention systems, and provide regular training to a dedicated staff to monitor your accounts for suspicious activity.


Awareness is the first line of defense when considering how to protect your finances. And knowing where to find information when you need it. Prevention is the next step. There are many ways you can protect your personal information. Securing your computer and properly disposing of your mobile devices are good starts. You can also make sure the passwords you use are unique to each of your accounts. Use a mix of upper and lower case letters. Avoid using repeated characters, and numbers or letters in a series (e.g., 999, 1234, ABC). Regularly check your account activity and credit report or request a code word be placed on your account for when you call or visit a branch. Below are a few resources to assist you in enhancing the security of your personal financial information.

EMV Plastic Cards: What you need to know

The convenience and added protection of EMV chip cards is now available for Coca-Cola Credit Union members for both our VISA® Debit Cards and our VISA® Credit Cards.

Click here for more information and FAQs


Credit & Debit Card Fraud

We work around the clock monitoring your account for fraudulent activity. Credit & Debit card fraud takes place every day in a variety of ways. You can’t always prevent it from happening, but you can create some obstacles to make it tougher for someone to get hold of your cards and card numbers.

Click here for tips to help you protect yourself against credit and debit card fraud.

  • If your credit card has been lost or stolen, notify the credit union by calling (800) 442-4757
  • If your debit card has been lost or stolen, notify the credit union by calling (800) 528-2273

Phishing Scams

Scammers will try to get you to share your personal information through email, telephone, text, pop-up messages on your computer, and even social media attacks. One best practice is to never reply to email, text, or pop-up messages from parties you don’t know that ask for your personal or financial information.

Click here for more tips on phishing and how to deal with these widespread scams.


Online & Mobile Security

Online & Mobile banking is on the rise. According to Javelin Strategy & Research*, in 2015, 1 in 10 U.S. adults first began using mobile banking, accounting for growth of 25 million new mobile bankers. But is mobile banking safe? You can be sure that Coca-Cola Credit Union will safeguard your personal information using multiple security measures that comply with federal law, including authentication, encryption, and more. But also be aware of how you too can protect your finances when banking online or using mobile banking solutions.

Click here for some basic info about what mobile banking is ~ and is not ~ and how to bank safely using your phone or preferred mobile device.

* 2016 Mobile Banking, Smartphone, and Tablet Forecast Report, December 17, 2015 by Daniel Van Dyke, Javelin Strategy. See more at: https://www.javelinstrategy.com/coverage-area/2016-mobile-banking-smartphone-and-tablet-forecast#sthash.KEmPvrt4.dpuf.


ATM Security

ATMs are vulnerable to a scam called "skimming"—when someone steals your account information by attaching a magnetic strip called a card "skimmer" over the slot where you insert your ATM card. With this information, the scammer can recreate your card and drain your account. Protect yourself from skimming and other threats at the ATM with these tips:

  • Avoid standalone or unusual-looking ATMs; choose one in well-lit areas like lobbies or stores.
  • Have your card ready and stand directly in front of the ATM. Leave once your transaction is complete.
  • Stop the transaction and notify the ATM owner if something seems suspicious with an ATM's keyboard or card slot.
  • Shield the keyboard with your hand as you enter your PIN and be aware of anyone standing too close.
  • Notify the ATM owner immediately if your card is not returned from the machine.
  • Report all suspected crimes to the ATM operator/owner and to local law enforcement officials.
  • Don't let other people use your cards or know your PIN—memorize the number instead of writing it down.
  • Keep your car doors locked, other windows closed and the engine running when at a drive-thru ATM.

Fraud Reporting

If you become a victim of card fraud or identity theft, we can work with you to help restore your information and prevent any further damage. If your debit or credit card is lost or stolen, or you suspect you're a victim of fraud or identity theft, call Member Services immediately at (404)676-2586, so we can put an immediate hold on your account.

If a transaction was posted to your account that you didn't authorize, it's considered fraud and should be reported as such. Additionally, if you deliberately made a transaction that doesn't appear correct on your statement, we can help you dispute it.

You should also consider reporting fraudulent activity to one or all of the three (3) major credit reporting agencies listed below. You may order one, two, or all three reports at the same time, or you may stagger your requests. It’s your choice. Some financial advisors say staggering your requests during a 12-month period may be a good way to keep an eye on the accuracy and completeness of the information in your reports over an extended time period.


Equifax Experian Trans Union
Address P.O. Box 740241
Atlanta, GA 30374
P.O. Box 2104
Allen, TX 75013
P.O. Box 6790
Fullerton, CA 92634
Web Address www.equifax.com www.experian.com www.transunion.com
Order Credit Report 1-800-685-1111 1-888-EXPERIAN
(397-3742)
1-800-916-8800
Report Fraud 1-800-525-6285 1-888-EXPERIAN
(397-3742
1-800-680-7289

Click here to order your free credit reports from one or all three agencies from our website.