COVID-19 Update

UPDATED FSC SERVICE HOURS:

Beginning on February 8, 2022, the Financial Solutions Center (located in the AOC) will be open from 9AM – 4PM ET on Tuesday’s and Thursday’s only.            Note: All guests who wish to visit the FSC must be registered in the Guest Registration System prior to their arrival at the AOC.

Account access remains available via our Mobile Banking App, Online Banking, or by calling 404-676-2586. You can also locate Shared Branches & ATMs nearest you HERE.

Locate ATMs and Shared Branches nearest you to conduct basic transactions in-person. You can also text the word zip code to 91989 for the most up-to-date information on ATM’s and Shared Branches nearest you.

 

PLEASE BE ADVISED: various shared branches are limiting transactions and/or not allowing transactions at this time for non-members. Coca-Cola Credit Union advises that you contact any shared branch location directly, prior to traveling to them to conduct transactions.

SHARED BRANCH OPERATING LOCATIONS (Georgia and Alabama at this time)

For additional information on Shared Branches & ATM’s, please contact us at 877-277-2586 (outside of metro Atlanta) or 404-676-2586 (within metro Atlanta).

• Go to ACCOUNTS, choose the specific account and click SHOW to see the full number; or
• Go to ACCOUNTS, choose the specific account and then click on DETAILS*

*Online banking only

Below are some details you should know about how the response to COVID-19 could impact your finances:

• The IRS extended the federal tax filing deadline to July 15, 2020
• The TurboTax member discount will be available to credit union members throughout the entire tax season (October 15 for extended filers)
• The Coronavirus Aid, Relief and Economic Security Act (CARES) was signed into law to deliver relief through a range of measures, including stimulus payments for individuals and joint taxpayers
• The stimulus payments will be based on contact and payment information from your most recent tax filings
• If a refund is anticipated, members should choose to receive the refund through direct deposit to ensure that the IRS has the most current tax filing and direct deposit information and you will receive your payment sooner.

For additional information, click HERE

Federal Government Stimulus Payment Information

On March 27th, the Coronavirus Aid, Relief, and Economic Security (or CARES) Act was passed by Congress and signed into law by the President. The $2 trillion relief package is aimed at helping Americans stay afloat during this difficult time. For most individuals, this relief will come in the form of a $1,200 one-time payment, via either direct deposit or check. Parents with children younger than age 17 may receive an additional payment of up to $500 per child.

The Treasury Department and the IRS have confirmed that the distribution of the economic impact payments (stimulus checks) for qualified households will begin mid-April. For most people, no action is required. These payments will come directly from the IRS; therefore, they are the best source for information. Be advised that payments will be sent in waves, so check your accounts often and don’t stress if a friend or family member has received their payment before you. Visit the IRS’s website for more information.

While it is difficult to predict how the situation with the virus will evolve, we are committed to providing you access to your accounts and providing a positive experience. Coca-Cola Credit Union will continue to post updates on our website and via email until the coronavirus is no longer a public health issue.  The Center for Disease Control and Prevention (CDC) recommends the following everyday preventive actions:

 

• Wash your hands with soap and water before and after handling money and credit cards or using an ATM
• Avoid close contact with people who are sick
• Avoid touching your eyes, nose, and mouth
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
• Stay home when you are sick

Please be aware that fraudsters often try and take advantage of people during times of uncertainty. Coca-Cola CU will never solicit you for personal information through phone, email or text. If you believe you are being targeted by a scam, please contact us immediately at 404-676-2586.  Here are (2) phishing attempts to be aware of:

 

EMAIL PHISHING:

• Typically the cardholder name is not used. (i.e., “Dear Cardholder”)
• Any emails that request you to change your e-mail addresses or passwords
• E-mails requesting that you update personal or account information due to system, security or technology updates at your financial institution
• Do not click on any links in these e-mails or respond in any way

PHONE AND SMS PHISHING:

• The financial institution name may or may not be correct
• The customer name will commonly not be used, (i.e. “Dear Cardholder”)
• Requests for full account/card number, PIN, expiration, and/or other personal information
• Messages often urge action to prevent negative impact

BEWARE OF BOGUS PRODUCTS AND INVESTMENTS 

As scammers prey on coronavirus fears, there’s been an uptick in the sale of bogus products like masks, immune system boosters, and sanitizers.

If you can’t find hand sanitizer locally, it’s unlikely that a random source on the internet would have an unlimited supply for sale. When an offer sounds too good to be true, verify product credibility through research.

Also, be wary of “investment opportunities” related to the coronavirus. The U.S. Securities and Exchange Commission warns people about online promotions, including through social media, claiming the products or services of publicly traded companies can prevent, detect, or cure coronavirus.

Warn members to avoid stock scams by always seeking professional advice.

KNOW YOUR CHARITIES 

Scammers also are soliciting for bogus charities. They know if they tug on our heartstrings, our wallets will usually open.

The scams often appear to help people locally or assist specific groups you support. Before you contribute, research new charities thoroughly.

Check with the Better Business Bureau for complaints, or one of the online sites that track charities such as GuideStar, CharityNavigator, or CharityWatch.

Stay in-the-know with our WHERE TO GO GUIDE.  We help provide a multitude of ways for you to continue to bank seamlessly with us, from the comfort of your own home or while honoring social distancing.

In an effort to assist our members who may be in need of funds due to COVID-19, Coca-Cola Credit Union is offering the Relief Loan for members who qualify.  Here are the details for those who wish to apply for the loan:

• Interest rate of 8%
• Maximum term 18-months
• Loan amount $1,500
• 60 days until first payment is due

APPLY ONLINE (in drop-down menu, choose personal/debt consolidation loan) or by contacting our Lending Department at 877-277-2586 (outside of Metro Atlanta; toll-free) or 404-676-2586 (inside of Metro Atlanta) during normal business hours.

In an effort to help our members, we’re offering loan payment deferrals of up to 2 months on your consumer loan.
REQUEST A LOAN PAYMENT DEFERRAL

We encourage you to take advantage of our Online & Mobile Banking platforms to transact as much business as possible including; viewing your transactions, checking balances, depositing checks, and making payments. With these digital services, you can bank virtually anywhere, anytime. You can also locate ATMs and Shared Branches nearest you to conduct basic transactions in-person. If you have been financially impacted by the coronavirus and need our support, we are here to help. Please contact us at (877) 277-2586, Monday through Friday from 8:00 am to 8:00 pm (Eastern Time) to find out about loan payment assistance (for those who qualify) that may be available to you, or to answer any questions you may have.
If you haven’t already:

• Download the Coca-Cola CU app HERE
• Enroll in Online Banking HERE

Learn more about ways to deposit checks remotely HERE

Apply for a consumer loan online HERE or enroll for membership online HERE

• Savings Account Transaction Limit  – unlimited access on transfers for all savings accounts
• Relief Deferment (Skip-A-Pay) – Application Fee (normally $30) are currently being waived

Visit our Financial Education Center for blog posts full of helpful information and resources you can use during this time of uncertainty.

Practical ways to manage stress. How we’re helping in the community. Ways to stay healthy during social distancing. We’ll have that (and more) right here! Check back for updates often.

 

• National Credit Union Youth Month – Coloring Pages
• Free Audiobooks through Audible – To keep young minds entertained and engaged, Audible is offering free Stories to stream on your desktop, laptop, phone or tablet. Audible Stories features a collection of audio books for children and teens – and yes, adults can also enjoy.
• Student TED Talks –TED Ed is the perfect place to spark your student’s curiosity. The site features FREE TED Talks on a variety of subjects relevant to different curriculum, and can even be used to teach students how to present their big ideas. The site is also a great resource for adults who want to learn something new.