What You Need to Know about Security
Coca-Cola Credit Union is committed to providing secure financial services to our members. Whether you bank in person, online or on your mobile device, we want you to know that we use state-of-the-art fraud prevention systems, and provide regular training to a dedicated staff to monitor your accounts for suspicious activity.
Awareness and Prevention are Key
Awareness is the first line of defense when considering how to protect your finances. And knowing where to find information when you need it. Prevention is the next step. There are many ways you can protect your personal information. Securing your computer and properly disposing of your mobile devices are good starts.
You can also make sure the passwords you use are unique to each of your accounts. Use a mix of upper and lower case letters. Avoid using repeated characters, and numbers or letters in a series (e.g., 999, 1234, ABC). Regularly check your account activity and credit report or request a code word be placed on your account for when you call or visit a branch. Below are a few resources to assist you in enhancing the security of your personal financial information:
Set up Account Alerts
Minimize your fraud risk with account alerts. Using Account Alerts regularly can help you easily monitor your accounts with notifications of unexpected transactions on your debit or credit card sent directly to you. Available account alerts include:
• Deposit alerts
• Minimum balance alerts
• Low or high balance alerts
• Overdrawn account alerts
• Statement available alerts
• Account information change alerts
• and many others
Sign up for account alerts by logging into online banking, or through our mobile app.
EMV Plastic Cards: What You Need to Know
The convenience and added protection of EMV chip cards is standard for Coca-Cola Credit Union members for both our VISA® Debit Cards and our VISA® Credit Cards. More information is available here.
Electronic Funds Transfer (EFT) Protections
A complete explanation of protections we provide to account holders relative to electronic funds transfers can be found here.
Protect Yourself from Credit and Debit Card Fraud
We work around the clock monitoring your account for fraudulent activity. Credit and debit card fraud takes place every day in a variety of ways. You can’t always prevent it from happening, but you can create some obstacles to make it tougher for someone to obtain your cards and card numbers.
Coca-Cola Federal Credit Union will never solicit your electronic banking credentials via phone or email. If you have received this kind of request or supplied your electronic banking credentials via email, phone or other means to someone you suspect was scamming you, immediately contact the Credit Union. See more information about protecting yourself.
If Your Card has been Lost or Stolen
Visa Credit Cards: 800-442-4757
Visa Debit Cards: 833-933-1681
Phone Numbers for Disputes/ Suspected Fraud
Visa Credit Cards: 888-829-6434, Mon-Fri 8am-5pm ET
Visa Debit Cards: 866-279-1399
24/7 Visa Debit Card Support
Beware of Phishing Scams
Scammers will try to get you to share your personal information through email, telephone, text, pop-up messages on your computer, and even social media attacks. One best practice is to never reply to email, text, or pop-up messages from parties you don’t know that ask for your personal or financial information. You’ll find more information and tips here.
Maintain Online and Mobile Security
More and more people are conducting their banking business on line and on their mobile phones. According to Javelin Strategy & Research*, in 2015, 1 in 10 U.S. adults first began using mobile banking, accounting for growth of 25 million new mobile bankers. But is mobile banking safe? You can be sure that Coca-Cola Credit Union will safeguard your personal information using multiple security measures that comply with federal law, including authentication, encryption, and more.
*Mobile Banking Outpaces Branch Banking for First Time in 2015. JAVELIN Forecasts 81% of U.S. Adults will Use Mobile Banking by 2020
Security at the ATM
ATMs are vulnerable to a scam called “skimming.” Skimming is when someone steals your account information by attaching a magnetic strip called a card “skimmer” over the slot where you insert your ATM card. With this information, the scammer can recreate your card and drain your account. Here are some tips to help protect yourself from skimming and other threats at the ATM:
- Avoid standalone or unusual-looking ATMs. Choose one in a well-lit area like a lobby or store.
- Have your card ready and stand directly in front of the ATM. Leave once your transaction is complete.
- Stop the transaction and notify the ATM owner if something seems suspicious with an ATM’s keyboard or card slot.
- Shield the keyboard with your hand as you enter your PIN and be aware of anyone standing too close.
- Notify the ATM owner immediately if your card is not returned from the machine.
- Report all suspected crimes to the ATM operator/owner and to local law enforcement officials.
- Don’t let other people use your cards or know your PIN. Memorize the number instead of writing it down.
- Keep your car doors locked, other windows closed and the engine running when at a drive-thru ATM.
Report Fraud Immediately
If you become a victim of card fraud or identity theft, we can work with you to help restore your information and prevent any further damage. If your debit or credit card is lost or stolen, or you suspect you’re a victim of fraud or identity theft, call Member Services immediately at (404) 676-2586, so we can put an immediate hold on your account.
If a transaction was posted to your account that you didn’t authorize, it’s considered fraud and should be reported as such. Additionally, if you deliberately made a transaction that doesn’t appear correct on your statement, we can help you dispute it. You should also consider reporting fraudulent activity to one or all of the three (3) major credit reporting agencies listed below.
Credit Reporting Agencies
Credit Reporting Agencies have important information about your credit history. You may order one, two, or all three reports at the same time, or you may stagger your requests. It’s your choice. Some financial advisers say staggering your requests during a 12-month period may be a good way to keep an eye on the accuracy and completeness of the information in your reports over an extended time period.
Address P.O. Box 740241
Atlanta, GA 30374
Order Credit Report: 1-800-685-1111
Report Fraud: 1-800-525-6285
P.O. Box 2104
Allen, TX 75013
Order Credit Report: 1-888-EXPERIAN (397-3742)
Report Fraud: 1-888-EXPERIAN (397-3742)
P.O. Box 6790
Fullerton, CA 92634
Order Credit Report: 1-800-916-8800
Report Fraud: 1-800-680-7289
Order Your Credit Report Here
Order your free credit report from one or all three agencies from our website.